Frequently Asked Questions

Everything you need to know about shopping with ElkShape

How long will it take to receive my order?

Standard shipping usually takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to include international shipping to more countries in the near future.

How can I track my package?

Once your order ships, you will receive an email containing a tracking link. You can also log into your ElkShape account and view your order history to see real-time updates.

Are your products covered by a warranty?

Yes, most of our premium gear comes with a one-year manufacturer's warranty against defects in materials and workmanship. Please check individual product pages for specific warranty details.